Tenancy Policy

Booking a room at MyRoomiee is simple, transparent, and designed to ensure a smooth move-in experience. Every booking is subject to room availability, successful verification, and confirmation from the MyRoomiee management team.

Booking Process

• Residents can reserve their preferred room by contacting MyRoomiee through our website, phone, WhatsApp, or by visiting the property.
• Room availability is confirmed only after verification by the management team.
• Booking requests are processed on a first-come, first-served basis.
• A booking is considered confirmed only after the required booking amount or security deposit has been successfully received and acknowledged by MyRoomiee.

Reservation Confirmation

• Once payment and required documents are received, a booking confirmation will be shared through WhatsApp, email, or SMS.
• The confirmation includes the selected property, room type, move-in date, and payment details.
• Residents are advised to carefully review the confirmation and notify us immediately if any information is incorrect.

Booking Validity

• Confirmed bookings are held until the agreed move-in date.
• If the resident is unable to move in on the scheduled date, MyRoomiee should be informed in advance.
• Failure to communicate delays may result in cancellation of the reservation, depending on room demand and availability.

Availability

• All rooms displayed on the website are subject to real-time availability.
• While every effort is made to keep listings updated, availability may change due to recent bookings or maintenance activities.
• MyRoomiee reserves the right to offer an equivalent accommodation if the originally selected room becomes unavailable before move-in.

Cancellation Before Move-in

• Cancellation requests must be submitted directly to the MyRoomiee management team.
• Refund eligibility, if applicable, will be processed according to the Refund Policy.
• Processing times may vary depending on the payment method used.

Important Notes

• Booking confirmation does not transfer ownership or tenancy rights until all required formalities are completed.
• MyRoomiee reserves the right to reject or cancel bookings involving inaccurate information, fraudulent activities, or violation of company policies.
• All residents are expected to complete the documentation process before occupying the accommodation.

MyRoomiee is committed to providing a safe, clean, respectful, and comfortable living environment for students, working professionals, and long-term residents. Every resident is expected to contribute to maintaining a positive community atmosphere.

Respectful Community Living

• Residents must treat fellow occupants, staff members, visitors, and neighboring residents with courtesy and respect at all times.
• Harassment, discrimination, abusive language, intimidation, or inappropriate behavior will not be tolerated.

Check-in & Move-in

• Check-in timings are communicated during booking confirmation.
• Residents should complete all required documentation before moving into the property.
• Room allocation is carried out by the management team and may vary depending on operational requirements.

Cleanliness

• Residents are expected to maintain personal hygiene and keep their rooms clean and organized.
• Common areas should always be kept neat after use.
• Intentional damage, excessive dirt, or misuse of shared facilities may result in additional cleaning or repair charges.

Peaceful Environment

• Residents should maintain reasonable noise levels, especially during late evening and early morning hours.
• Loud music, parties, or activities disturbing other residents are not permitted within the property.

Property Care

• Furniture, appliances, and property fixtures should be used responsibly.
• Residents will be held responsible for any intentional damage beyond normal wear and tear.
• Any maintenance issues should be reported promptly to the management team.

Safety & Security

• Residents should always lock their rooms when leaving.
• Sharing room keys or access credentials with unauthorized individuals is prohibited.
• Emergency exits and safety equipment should never be blocked or misused.

Compliance

• Residents are required to comply with all applicable local laws, building regulations, and MyRoomiee community guidelines.
• Activities that are illegal or that compromise the safety or comfort of others are strictly prohibited.

Policy Updates

• MyRoomiee may update operational policies from time to time to improve resident experience, comply with legal requirements, or maintain safety standards.
• Updated policies become effective once published on the website or communicated to residents.

Important Notes

• Repeated violations of the General Stay Policy may result in warnings, financial penalties, suspension of services, or termination of accommodation, depending on the severity of the violation.
• MyRoomiee strives to create a welcoming and secure environment where every resident can live comfortably and confidently.

At MyRoomiee, we strive to provide a comfortable, secure, and hassle-free living experience for students and working professionals. Depending on the selected property and room category, the following facilities may be included as part of your accommodation package.

Fully Furnished Rooms

Every room is thoughtfully designed to provide a comfortable living environment and may include:

• Comfortable bed with mattress
• Personal wardrobe or storage space
• Study table and chair (selected properties)
• Ceiling fan and adequate lighting
• Air-conditioned or Non-AC room options
• Well-ventilated living spaces

High-Speed Wi-Fi

• Complimentary high-speed Wi-Fi is available at most properties.
• Internet speed may vary depending on the service provider and property location.
• Temporary interruptions caused by internet service providers are beyond MyRoomiee's control.

Housekeeping

To maintain cleanliness and hygiene, regular housekeeping services are provided for common areas and selected room spaces.

Housekeeping may include:

• Sweeping and mopping
• Common washroom cleaning (where applicable)
• Dusting of shared areas
• Garbage collection

The cleaning schedule may vary by property.

Drinking Water

Safe and purified RO drinking water is available for all residents wherever applicable.

Security

Resident safety is one of our highest priorities. Depending on the property, security features may include:

• CCTV Surveillance
• Secure entry access
• On-site caretaker or property manager
• Emergency support assistance

Maintenance Support

Residents can report maintenance issues related to the accommodation.

Examples include:

• Electrical issues
• Plumbing problems
• Furniture repairs
• Appliance maintenance

Maintenance requests are addressed as quickly as reasonably possible, subject to availability of technicians and replacement parts.

Common Facilities

Depending on the property, residents may also have access to:

• Shared kitchen or pantry
• Refrigerator
• Washing machine
• Dining area
• Common lounge
• Lift facility
• Parking (where available)
• Power backup (selected properties)

Utility Services

Certain utility services may be included depending on the specific property and rental plan. Residents should verify the facilities included before confirming their booking.

Important Notes

• Facilities may differ from one property to another.
• The exact amenities available are displayed on the individual property page.
• MyRoomiee reserves the right to upgrade, replace, or modify amenities whenever necessary for operational or maintenance purposes.

While MyRoomiee offers a wide range of facilities for a comfortable stay, certain services and expenses are not included in the standard accommodation package unless specifically mentioned during booking.

Electricity Charges

• Electricity charges may be billed separately based on actual consumption or as per the property's billing policy.
• Residents are responsible for paying electricity charges within the specified billing period.

Personal Expenses

Residents are responsible for all personal expenses including but not limited to:

• Personal toiletries
• Groceries
• Snacks and beverages
• Personal household items
• Medical expenses
• Transportation costs

Damages

Charges may apply for:

• Damage to furniture
• Broken fixtures
• Lost room keys
• Missing accessories
• Misuse of appliances
• Damage caused by negligence

Repair or replacement costs will be communicated before billing whenever possible.

Laundry Services

Laundry facilities may be available at selected properties; however, laundry charges, if applicable, are generally not included in the monthly rent unless explicitly stated.

Meals

Meal services are not available atMyRoomiee properties.

Parking

Vehicle parking is subject to availability and property-specific rules.

Parking charges, if applicable, will be communicated during the booking process.

Third-Party Services

Any optional services provided by external vendors—including food delivery, laundry partners, housekeeping upgrades, transportation, or internet upgrades—are governed by the respective service provider's terms and charges.

Government Charges

Residents are responsible for any government-imposed fees, taxes, verification charges, registration costs, or statutory payments applicable under local laws.

Force Majeure

MyRoomiee shall not be held responsible for service interruptions caused by events beyond reasonable control, including but not limited to:

• Natural disasters
• Floods
• Fire
• Power grid failures
• Internet outages
• Government restrictions
• Public emergencies
• Strikes or civil disturbances

Important Notes

• The list of exclusions may vary depending on the selected property and rental package.
• Any additional services requested by the resident may be charged separately.
• Residents are encouraged to review the property's amenities and rental inclusions before confirming their booking.

To ensure a safe, secure, and legally compliant accommodation experience, every resident is required to complete the necessary verification process before moving into any MyRoomiee property.

Mandatory Documents

Residents must submit valid identity and address proof before check-in. Depending on the property and local regulations, the following documents may be required:

• Aadhaar Card
• PAN Card
• Passport (for international residents)
• Driving License
• Voter ID Card
• Government-issued Photo Identification
• Passport-size Photograph
• College ID (for students)
• Company ID Card or Employment Letter (for working professionals)

Address Verification

Residents may also be requested to provide:

• Permanent residential address
• Emergency contact details
• Parent or guardian contact information (if applicable)

Police Verification

Where required by local authorities, police verification is mandatory before or shortly after occupancy.

Residents must cooperate by providing all requested information and documentation within the prescribed timeline.

Accuracy of Information

Residents are responsible for ensuring that all documents and personal information submitted are:

• Genuine
• Accurate
• Up to date
• Legally valid

Submission of false, forged, misleading, or incomplete information may result in cancellation of booking or termination of accommodation.

International Residents

International guests may be required to submit additional documentation as mandated under Indian immigration laws, including:

• Passport
• Valid Visa
• Arrival details
• Registration documents, if applicable

Additional compliance requirements may apply based on government regulations.

Verification Timeline

Residents are advised to complete all documentation before the scheduled move-in date to avoid delays in possession of the accommodation.

Failure to submit required documents may result in postponement of check-in until verification is successfully completed.

Privacy of Documents

All documents submitted during verification are handled in accordance with our Privacy Policy and are used solely for:

• Resident verification
• Legal compliance
• Security purposes
• Government requirements
• Internal record maintenance

MyRoomiee takes reasonable measures to protect personal information from unauthorized access.

MyRoomiee operates in accordance with applicable Indian laws and local housing regulations. Every resident is expected to comply with the legal requirements associated with renting accommodation.

Rental Agreement

Residents may be required to execute a rental agreement or leave and license agreement, depending on the property owner's requirements and applicable state regulations.

The agreement typically includes:

• Resident details
• Property details
• Monthly rent
• Security deposit
• Duration of stay
• Notice period
• House rules
• Rights and responsibilities of both parties

Residents are advised to read the agreement carefully before signing.

Police Verification

Where applicable, police verification is mandatory for all residents.

Residents agree to cooperate by providing:

• Required documents
• Personal details
• Photographs
• Signatures
• Additional information requested by local authorities

Processing time may vary depending on government departments and law enforcement agencies.

Government Compliance

Residents agree to comply with all applicable laws, regulations, and housing society rules during their stay.

This includes compliance with:

• Local municipal regulations
• Police requirements
• Society by-laws
• Fire safety regulations
• Public safety norms
• Noise control regulations

Charges

Certain legal or statutory processes may involve additional charges, including but not limited to:

• Agreement registration fees
• Stamp duty
• Notary charges
• Police verification charges
• Government processing fees

Such charges, where applicable, will be communicated before processing and are generally payable by the resident unless otherwise specified.

Resident Responsibilities

Residents agree to:

• Provide truthful information.
• Complete verification formalities on time.
• Cooperate with legal authorities whenever required.
• Inform MyRoomiee of any change in personal details during the stay.
• Follow all applicable property and community rules.

Non-Compliance

Failure to complete mandatory legal formalities or submission of fraudulent documents may lead to:

• Cancellation of booking
• Refusal of accommodation
• Immediate termination of stay
• Reporting to the appropriate authorities where legally required

Legal Jurisdiction

Any disputes arising from accommodation, agreements, or related services shall be governed by the applicable laws of India and shall be subject to the jurisdiction of the competent courts where the property is located, unless otherwise required by law.

To reserve a room or bed at MyRoomiee, residents may be required to pay a booking token amount. The token payment helps temporarily reserve the selected accommodation while completing the booking process.

Purpose of Token Payment

The booking token confirms the resident's intention to reserve a specific room or bed and temporarily blocks its availability for other prospective residents.

Booking Confirmation

A booking is considered confirmed only after:

• Payment of the applicable booking token (if required).
• Submission of the necessary documents.
• Successful verification by the MyRoomiee team.
• Confirmation from the property management.

MyRoomiee reserves the right to decline or cancel a booking if verification requirements are not fulfilled.

Reservation Period

After receiving the booking token, the selected accommodation may be reserved for a limited period as communicated during the booking process.

If the remaining formalities or balance payments are not completed within the specified time, MyRoomiee may release the reservation without further notice.

Token Payment Adjustment

Unless otherwise communicated, the booking token may be adjusted against the resident's security deposit, advance rent, or initial payment at the time of move-in.

The adjustment policy may vary depending on the selected property.

Cancellation by Resident

If the resident chooses to cancel the booking before move-in, the refundability of the booking token shall depend on the cancellation policy communicated at the time of booking.

Where the booking token is designated as non-refundable, no refund shall be processed after confirmation of the reservation.

Cancellation by MyRoomiee

If MyRoomiee is unable to provide the confirmed accommodation due to operational reasons or unforeseen circumstances, the resident may be offered:

• An alternative accommodation (subject to availability), or
• A refund of eligible booking payments, where applicable.

Payment Methods

Booking token payments may be accepted through secure payment methods including:

• UPI
• Bank Transfer
• Debit Card
• Credit Card
• Net Banking
• Other approved digital payment methods

Residents should make payments only through officially communicated payment channels.

Fraud Prevention

Residents are advised not to make payments to any unauthorized individual or third-party account claiming to represent MyRoomiee.

MyRoomiee shall not be responsible for payments made to unauthorized persons or fraudulent accounts.

Important Notes

• Token payment does not automatically guarantee possession until all booking requirements are completed.
• Booking confirmation remains subject to room availability, successful verification, and management approval.
• Property-specific booking policies may differ and will be communicated where applicable.

Residents are responsible for paying their accommodation charges on time throughout the duration of their stay.

Monthly Rent

Monthly rent shall be payable according to the agreed rental plan communicated during booking.

The applicable rent amount will be mentioned in the booking confirmation or rental agreement.

Due Date

Rent should be paid on or before the due date communicated by MyRoomiee or specified in the rental agreement.

Residents are encouraged to make timely payments to avoid service interruptions or additional charges.

Accepted Payment Methods

Rent payments may be made through:

• UPI
• Bank Transfer
• Debit Card
• Credit Card
• Net Banking
• Other approved digital payment methods

Residents should retain payment receipts for future reference.

Late Payments

If rent is not paid by the due date, MyRoomiee reserves the right to:

• Send payment reminders.
• Apply late payment charges where permitted.
• Restrict certain non-essential services until outstanding dues are cleared.
• Initiate further action as provided under the rental agreement.

Any applicable late charges will be communicated transparently.

Partial Payments

Partial payments may not be accepted unless specifically approved by MyRoomiee in writing.

Outstanding balances must be cleared within the timeline communicated by the management.

Security Deposit

The security deposit, where applicable, is separate from monthly rent and shall not be treated as rent unless expressly approved in writing.

Rent Revisions

Rent may be revised upon renewal of the accommodation agreement or as otherwise agreed between the resident and property management.

Residents will be informed in advance of any applicable changes.

Failed Transactions

Residents are responsible for ensuring successful payment transactions.

If a payment fails due to banking issues, insufficient balance, or technical errors, the resident remains responsible for completing the payment before the due date.

Taxes & Government Charges

Applicable taxes, statutory charges, or government fees, if any, shall be payable in accordance with prevailing laws.

Payment Confirmation

Residents should preserve payment acknowledgements and transaction references until the payment has been successfully reflected in their account.

In case of any discrepancy, residents should promptly contact MyRoomiee support with relevant payment details.

Important Notes

• Timely rent payments help ensure uninterrupted accommodation services.
• Continuous non-payment or repeated payment defaults may result in action as permitted under the rental agreement and applicable laws.
• Property-specific payment schedules may differ and will be communicated during booking or move-in.

To maintain the quality of our accommodations and ensure a smooth tenancy experience, residents may be required to pay a refundable security deposit before moving into the property. The applicable security deposit amount will be communicated during the booking process and may vary depending on the selected property, room type, and duration of stay.

Purpose of Security Deposit

The security deposit serves as a safeguard against unpaid dues, damage beyond normal wear and tear, loss of property items, or any outstanding financial obligations at the time of vacating the accommodation.

The deposit is not considered monthly rent and cannot be adjusted against rent unless specifically approved in writing by the management.

Payment

The security deposit should be paid before or at the time of check-in, using one of the approved payment methods communicated by MyRoomiee.

Residents are advised to retain proof of payment for future reference.

Deposit Refund

Subject to the terms of the rental agreement, the security deposit may be refunded after the resident vacates the property, provided that:

• The required notice period has been completed.
• All outstanding dues have been cleared.
• The room and provided furniture are returned in satisfactory condition.
• All keys, access cards, and property belongings have been returned.
• No additional charges remain pending.

Inspection Process

Before processing the refund, the accommodation may undergo a routine inspection to assess:

• Room condition
• Furniture and appliance condition
• Cleanliness
• Missing items
• Damage beyond normal usage

Residents may be informed of any deductions, where applicable.

Deductions

Reasonable deductions may be made for:

• Outstanding rent or utility charges
• Damage to furniture or fixtures
• Missing property items
• Excessive cleaning requirements
• Unreturned keys or access devices
• Any other unpaid charges agreed under the rental terms

Where possible, details of such deductions will be shared with the resident.

Refund Timeline

Eligible security deposit refunds are generally processed after completion of the inspection and verification process. Processing timelines may vary depending on banking procedures and administrative requirements.

Important Notes

• The security deposit is intended solely for security purposes and should not be treated as an advance rent payment.
• Refund eligibility is subject to compliance with the rental agreement and applicable property policies.
• Property-specific deposit terms, if different, will be communicated during the booking process.

Electricity and utility charges help ensure uninterrupted access to essential services throughout the resident's stay. Billing methods may vary depending on the selected property and rental package.

Electricity Charges

Electricity may be:

• Included in the monthly rent (where specifically mentioned), or
• Charged separately based on actual consumption or the property's billing policy.

Residents are encouraged to verify the applicable billing method before confirming their booking.

Meter-Based Billing

For properties using individual or shared electricity meters:

• Charges are calculated based on actual meter readings.
• Meter readings may be recorded periodically by the property management.
• Residents are responsible for paying electricity charges within the communicated billing period.

Common Utility Services

Depending on the selected property, additional utilities may include:

• Water supply
• Internet/Wi-Fi
• Common area lighting
• Power backup
• Maintenance of shared facilities

The inclusion of these services varies from property to property.

Responsible Usage

Residents are expected to use electricity and utilities responsibly by:

• Switching off lights and appliances when not in use.
• Avoiding unnecessary power consumption.
• Reporting faulty electrical equipment promptly.
• Using only approved electrical appliances where permitted.

Responsible usage helps maintain efficient utility services for all residents.

Service Interruptions

Occasional interruptions to electricity, internet, water supply, or other utilities may occur due to:

• Scheduled maintenance
• Utility provider issues
• Technical faults
• Government power supply interruptions
• Natural events beyond reasonable control

MyRoomiee will make reasonable efforts to coordinate timely restoration whenever possible.

Additional Utility Charges

If a resident uses equipment or appliances that significantly increase electricity consumption beyond the property's standard usage policy, additional charges may apply where permitted under the property's terms.

Important Notes

• Utility billing policies differ between properties.
• Residents should review applicable utility terms before move-in.
• Outstanding utility charges should be settled before vacating the property.

Residents are responsible for making all payments on or before the due dates communicated by MyRoomiee.

Accepted Payment Methods

Payments may be made through:

• UPI
• Bank Transfer
• Debit/Credit Card
• Net Banking
• Other approved digital payment methods

Late Payments

Failure to pay rent or other applicable charges on time may result in reminders, late fees (where applicable), or further action as permitted under the rental agreement.

Payment Confirmation

Residents should retain payment receipts for future reference and immediately report any payment discrepancies to the MyRoomiee support team.

Residents wishing to vacate the accommodation must provide prior written notice as specified in their rental agreement.

Notice Requirement

• The applicable notice period will be communicated during booking or mentioned in the rental agreement.
• Notice should be submitted through the approved communication channel.

Room Handover

Before vacating, residents must:

• Return all keys and access devices.
• Clear all outstanding dues.
• Leave the room in reasonable condition.
• Remove all personal belongings.

Failure to comply may affect the security deposit settlement.

Refund eligibility depends on the booking type, payment stage, and applicable property policy.

Eligible Refunds

Where applicable, eligible refunds will be processed after verification and adjustment of any outstanding dues.

Non-Refundable Payments

Certain payments, including booking or token amounts, may be non-refundable if clearly communicated during the booking process.

Refund Processing

Approved refunds are generally processed using the original payment method and may take several business days depending on banking procedures.

To maintain a safe and comfortable community, all residents are expected to follow the property rules.

Residents must:

• Respect fellow residents and staff.
• Maintain cleanliness in rooms and common areas.
• Avoid excessive noise or disruptive behaviour.
• Refrain from illegal or prohibited activities.
• Take reasonable care of property furniture and equipment.
• Follow safety, security, and visitor guidelines.
• Cooperate with the property management whenever required.

Violation of these rules may result in warnings, penalties, or termination of accommodation in accordance with the rental agreement and applicable laws.